Who are we?
'We', 'us' and 'our' refer to Byblos Finance Pty Ltd trading as BF MONEY, ACN 095 067 431 , Australian Credit License # 389120
Our commitment to protect your privacy
We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we made need to identify you. We may also collect the ages and number of your dependents and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies.
Why we collect your personal information
We collect personal information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
What will happen if you do not provide your personal information to us?
If we request personal information about you and you do not provide it, we may not be able to provide you with the financial product or service that you request.
How do we collect your personal information?
If we can, we collect your personal information from you. You give us your personal information in several ways such as completing an application form, requesting a product or service over the phone or Internet, or by visiting an office in person. We also collect personal information at other times during the course of our relationship with you.
Sometimes we collect your personal information from other sources. You agree to provide us express consent to obtain personal information about You or your related entities from third parties. Examples of where we may receive personal information about you from another source and why this may happen are:
A credit reference about you from a credit reporting agency during assessing your application for a loan;
Your agent, where you have appointed an agent to act on your behalf in dealing with us, such as a broker, legal adviser or other representative such as a friend or family member;
Publicly available sources of information such as telephone directories;
As required or authorised by law, for example to government agencies, or regulatory bodies for purposes related to public health or safety or the prevention or detection of unlawful activities;
A third party to whom we have contracted to provide a financial service or product to our customers;
Any external parties to the Lender where you have asked them to provide your personal information to us.
Who do we disclose your personal information to and receive personal information from?
The parties to whom we may disclose your personal information to and receive personal information from will depend on what product or service you receive from us. Some examples of the parties to whom we may disclose your personal information to and receive personal information from are:
To prospective funders or other intermediaries in relation to your finance requirements;
To other organisations that are involved in managing or administering your finance such as third party suppliers, printing, and postal services, call centers, lenders mortgage insurers, trade insurers and credit reporting bodies;
To associated businesses that may want to market products to you;
To companies that provide information and infrastructure systems to us;
To anybody who represents you, such as finance brokers, lawyers, and accountants;
Where we are required to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth); or
Organisations that provide products or services used or marketed by us;
To your employer, referees, or identity verification services.
Debt collection agencies, your guarantors, organisations involved in valuing, surveying, or registering a security property, or which otherwise have an interest in such property, purchasers of debt portfolios; and
Information technology, administration, and business management services;
Printers and mail service and delivery providers, imaging, and document management services and
Manufacturers for plastic card production e.g. debit cards.
Some of the parties with which we exchange your personal information, including our service providers and other third parties listed above, may be located outside Australia. Prior to disclosing any of your personal information to another person or organisations, we will take all reasonable steps to satisfy ourselves that:
(a) The person or organisation has a commitment to protecting your personal information at least equal to our
(b) You have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.
Who do we disclose your credit information to and receive credit information from?
We may collect the following kinds of credit information and exchange this information with credit reporting bodies and other entities:
Credit liability information being information about your existing finance which includes the name of the credit provider, whether the credit provider holds an Australian Credit License, the type of finance, the day the finance is entered, the terms and conditions of the finance, the maximum amount of finance available, and the day on which the finance was terminated;
Repayment history information which is information about whether you meet your repayments on time;
Information about the type of finance that you are applying for;
We exchange this credit information for the purposes of assessing your application for finance and managing that finance.
This credit information may be held by us in electronic form on our secure servers and may also be held in paper form. We may use cloud storage to store the credit information we hold about you.
When we obtain credit information from a credit reporting body about you, we may also seek publicly available information and information about any serious credit infringement that you may have committed.
We may disclose your credit information to overseas entities that provide support functions to us. You may obtain more information about these entities by contacting us.
We exchange your credit information with credit reporting bodies. We use the credit information that we exchange with the credit reporting body to assess your creditworthiness, assess your application for finance and managing your finance.
If you fail to meet your payment obligations in relation to any finance that we have provided or arranged or you have committed a serious credit infringement, then we may disclose this information to a credit reporting body.
You have the right to request access to the credit information that we hold about you and make a request for us to correct that credit information if needed. Please see the heading Access and correction to your personal and credit information, below.
Sometimes your credit information will be used by credit reporting bodies for the purposes of 'pre-screening' credit offers on the request of other credit providers. You can contact the credit reporting body at any time to request that your credit information is not used in this way.
You may contact the credit reporting body to advise them that you believe that you may have been a victim of fraud. For a period of 21 days after the credit reporting body receives your notification the credit reporting body must not use or disclose that credit information. You can contact any of the following credit reporting bodies for more information:
From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by writing to us at:
The Privacy Officer,
7/ 79 George St
Parramatta NSW 2150
Ph: 02 9687 9444
If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal and credit information
We will provide you with access to the personal and credit information we hold about you. You may request access to any of the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal or credit information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you, if we deny you access to the personal or credit information we hold about you.
If any of the personal or credit information we hold about you is incorrect, inaccurate, or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal or credit information within 30 days.
We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation.
If we refuse to correct personal or credit information we will provide you with our reasons for not correcting the information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier to identify you.
Business without identifying you
In most circumstances, it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer required to be held by law or needed, it will be permanently destroyed or de-identified.
How secure is your personal information online?
The Lender maintains industry standard technology and procedures in respect to its information management and provision of online services, encryption techniques, virus protection and fire wall settings. If you make a transaction involving the submission of personal information over the Internet to the Lender using one of our online forms or via “Secure Messages” then the Lender employs encryption technology to ensure the security of that personal information transmission. User identifiers, passwords or other access codes may also be used to control access to your personal information. Once the Lender has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
What are 'cookies' and how do they work?
While browsing our website, our server may automatically collect navigational data by placing “cookies” in your browser file on your hard drive. Cookies do not capture or track any personal information and cannot identify you as an individual. You may elect to not accept cookies on your browser.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our complaints officer at:
The Complaints Officer,
7/ 79 George St
Parramatta NSW 2150
Ph: 02 9687 9444
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to our External Dispute Resolution Scheme,
For more information, you may refer to our 'Internal Dispute Resolution Procedure' on our website www.bfmoney.com.au
Credit Ombudsman Service Limited,
PO Box A252, Sydney South NSW 1235
Phone: 1800 138 422 www.cosl.com.au
or the Privacy Commissioner who can be contacted on either www.oaic.gov.au or 1300 363 992.
More information and Contact Address
You can request further information about the way we manage the personal information that we hold, or make a complaint, by writing to:
The Privacy Officer,
7/ 79 George St
Parramatta NSW 2150
Ph: 02 9687 9444
We are constantly reviewing all our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.